Party of One

Customer Service Review: Apple Store (Toronto Eaton Centre)

This entry has been moved to my dedicated customer service blog, The Back Wall. Click here to view the post.

Posted in Reviews, Uninformed Opinions | Party of 1 »

Tipping

This entry has been moved to my dedicated customer service blog, The Back Wall. Click here to view the post.

Posted in Reviews, Uninformed Opinions | Party of 2 »

Reviews!

So this blog has just been sitting here again and I’ve decided that something that might motivate me to write posts would be to start reviewing things. It will probably mostly be customer service related because I think it’s a big problem in this city that most places don’t have any. But who knows, I may stray from that.

I’ll try to do make sure I do some positive reviews too, but who are we kidding; they’ll mostly be negative ones. Not only because I seem to experience more bad customer service than good these days, but also bad service stands out more.. and I like to bitch

So since my posts will be mostly customer service related, I figure I’ll let you know where I’m coming from. I’ve worked a bunch of customer service jobs. My first job was at Kernels Popcorn, a deluxe popcorn kiosk. Then I worked at a Second Cup coffee shop for a few years, then at a Sunrise Records, then a West 49, which had goals and commission structure, which I steadily achieved – maybe not always #1 (that was a different person every week, i.e. not steady), but I was a consistent #2. I also worked at the clubhouse (serving food and drinks), the drink cart, and the halfway house at a golf course.

I always did the best job I could. I was always pleasant and always showed respect to the customers, even if they didn’t deserve it. I helped them as best I could, and when I couldn’t help them, I’d find someone who could. Even if I didn’t like the job. Even if I was having a bad day. It didn’t matter. I still did my job and I did it the best I could. I took pride in my work.

So that’s where I get off criticizing other peoples’ work ethic – I’ve been in their position, I’ve had the bad days, and I still did a good job. So I’m entitled to. And because I feel like it.

Note: I’ve decided to make a dedicated blog for customer service reviews and will continue to use this as a personal blog for my own ramblings! Visit the customer service blog for more reviews: The Back Wall.

Posted in Reviews, Uninformed Opinions | Party of 1 »